Starting December 27th, 2023, Glenroyd Medical will launch our fantastic new messaging and consultation system, PATCHS.
PATCHS is an online consultation service that provides quick and easy access to all GP Practice services, including GP consultations, health advice, medications, sick notes, admin queries, and more. To get started, you just need to answer a few simple questions, and PATCHS will get you the help you need. To access the service, visit our HOMEPAGE and click the PATCHS banner. This will take you to a secure page where you can follow the instructions to create an account. Starting from 27th December, this is where you will go to complete your requests.
Why should I use PATCHS?
- It’s Quick and easy to use – answer a few simple questions to get started.
- No need to call the practice and wait in lengthy queues to access the help you need.
- Access PATCHS through your practice website or NHS app from the comfort of your home.
- Each request is individually assessed by the appropriate member of the practice team.
- If appropriate, self-bookable appointment links allow you to make your own appointments at a time that suits you.
- Access to a range of GP services: GP consultations, health advice, sick notes, medication orders and more.
What do I do if I can’t use PATCHS for any reason?
We will encourage all our patients to contact us via PATCHS, but we also recognise that many of you may be unable to do so. In these instances, please call us at the regular surgery number 01253 201688, and a reception team member will go through the online form with you. Please remember that they will ask you questions you may think are clinical. This is so the GP handling your request has all the necessary information.
For more information, please see the patient letter we have started sending to patients HERE.
Disclaimer: Please keep in mind that our practice staff is still adjusting to the new system, and it may take some time to increase our capacity to meet the growing demand of our patients. We appreciate your patience and support during this transition period.