The Friends and Family Test is a simple, comparable test that, when combined with follow-up questions, provides a mechanism to identify both good and bad performance and encourages practices to improve where services do not live up to expectations.
The Friends and Family Test (FFT) is a single-question survey that asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. It also allows you to feedback comments, which are very helpful and can influence how we modify our services and processes.
To enable timely feedback, our patients will be sent an automated text message 24 hours after receiving treatment at the practice. See our results below.