Glenroyd Medical

Glenroyd Medical (Whitegate Drive)

Lines open 8.00am to 6.30pm

Appointments

Routine appointments

Contact the surgery when you wish to be seen by the GP or Advanced Clinical Practitioner (ACP).  If the GP/ACP of your choice is not available, you will be offered an appointment with another GP/ACP.

If the GP/ACP of your choice is working at the other surgery premises from your usual surgery, and still has available appointments on the day you request, you are welcome to see them there, provided you are happy to travel.

ACP’s based in our practice treat patients for a wide range of common conditions.  You can expect to see an Advanced Clinical Practitioner within one week.

  • If you condition is non urgent, you can expect to see a GP/ACP within two weeks, though you may have to wait longer if you want to see a particular GP
  • Advanced Clinical Practitioner Telephone Advice
  • Nurse Practitioner Minor Illness Clinic
  • Same day access for urgent need
  • Pre-bookable appointments, up to 1 week in advance

Let us know if more than one person in the family needs to be seen. We can give you a longer appointment than normal if you so wish, for example, if you have more than one problem.

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters.

Urgent appointments

Please inform the receptionist if your call is urgent. We ask that you also call in the morning if you are requesting an urgent appointment. You will be asked a series of questions by our Medical Receptionists, in order to ascertain the most appropriate Clinician/Service for you.  We ask that you please be compliant in providing this information.  Our urgent appointments are booked into a telephone triage with our ACP’s, who will then contact you to discuss, diagnose and treat if appropriate.  If the problem requires a face to face appointment, an appointment will be arranged during the initial consultation.

Home visits

When you make a request for Doctor to visit you at home, the receptionist will ask you your details and a contact telephone number.  Your details will be passed onto the Doctor who will ring you back as soon as possible to speak to you about your request for a home visit and assess your problem.  If possible, try to request visits before 11am in the morning.

In some cases the doctor may be able to deal with your request by telephone consultation or you may be asked to attend the surgery to see the GP or Nurse Practitioner.

If you feel that your problem could be dealt with by the Doctor or Nurse Practitioner by telephone, rather than making an appointment, ask the receptionist for a telephone consultation.  The Doctor or Nurse Practitioner will contact you within two hours to assess your problem.

Cancelling or changing an appointment

Please contact us either online or by telephone to cancel your appointment.

Evening and weekend appointments

Our practice is working together with North Shore Surgery to offer patients evening and weekend appointments.

From 1 October Blackpool North Primary Care Network, groups of General Practices working together to deliver key health and care services, will be increasing access to pre-bookable, routine appointments at evenings and weekends.

Enhanced access appointments may include services like cervical screening, childhood vaccination clinics and health checks.  People will be able to see a member of the general practice team, a GP, nurse or other health professional.

The appointments offered via enhanced access will be held at Whitegate Drive Health Centre and may be with a different clinician than usual.  This clinician will have access to your health records and will be able to treat you in the same way as we would.

You can access these appointments by calling our appointments line.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
  • If you need an interpreter.
  • If you have any other access or communication needs.

 

Date published: 8th October, 2014
Date last updated: 9th March, 2023