Making an appointment (Routine or Urgent)
Most appointments are routine, which means they are booked in advance and not intended for same-day use. Urgent appointments, on the other hand, are typically seen either the same day or within 48 hours. The process for booking these appointments is now the same. However, make sure to log any urgent requests before 12pm on the day. To book an appointment, we are now using a new online consultation solution called PATCHS, and if you have access to the internet, you should submit a request to us via PATCHS.
PATCHS is a new and easy-to-use tool that GPs nationwide have specifically created to improve access to healthcare. With PATCHS, you can conveniently contact the practice online by filling out a short online form from the comfort of your own home and avoid long call queues. This form will ask you a short series of questions you can answer in your own words, which, once completed, will come straight through to us.
Once you have submitted your request, please await our reply. We will contact you back, and if an appointment is required, you will receive an appointment booking link that allows you to select the time and date that’s most convenient for you.
Home visits
Home visits are intended for people who are housebound or too ill to travel. If you are unable to attend our Moor Park or Whitegate Drive sites and require a home visit, please contact the practice before 11 am on 01253 201688. Our receptionists will ask you for some brief details about your condition to assess the urgency of your request. The visiting doctor will then contact you by phone to determine if a visit is necessary.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
Appointments by phone and video call can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- Use our automated appointment cancellation service on 01253 200688 (Option 1)
- Via PATCHS– You can view your appointments from the Appointments tab on the ‘My Requests and Messages’ page. Click on the appointment and select cancel
- Via Email – Email us 24 hours in advance (lscicb-bl.glenroyd@nhs.net).
Please not that appointments can only be cancelled up to 2 hours before the appointment time to ensure the appointment can be offered to someone else who may need it. It is important that you let us know as soon as possible if you cannot attend. Patients who do not show up for their appointments waste valuable time for healthcare providers and significantly contribute to the shortage of available appointments for other patients.
All patients have access to the Enhanced Access service based at Whitegate Drive where we have both GP and Nurse appointments available 7 days a week, including evenings. The clinicians will have access to your health records and will be able to treat you in the same way as we would. You can access these appointments by speaking to our reception team.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
