Making an appointment (Routine or Urgent)
Most appointments are routine, which means they are booked in advance, up to 28 days away, and not same day. Urgent appointments, on the other hand, are typically seen either the same day or within 48 hours. The process for booking these appointments is now the same. However, make sure to log any urgent requests before 12pm on the day.
To make an appointment, we are now using an online consultation platform called PATCHS. If you have internet access, please submit your request through PATCHS. Whether you choose to call, visit us in person, or submit a request online, all requests will be processed in the same way. Encouraging everyone who is able to use PATCHS to submit their requests online will help keep our phone lines available for those who cannot access the internet.
Home visits
Home visits are intended for people who are housebound or too ill to travel. If you are unable to attend our Moor Park or Whitegate Drive sites and require a home visit, please contact the practice before 11 am on 01253 201688. Our receptionists will ask you for some brief details about your condition to assess the urgency of your request. The visiting doctor will then contact you by phone to determine if a visit is necessary.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
Appointments by phone and video call can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- Use our automated appointment cancellation service on 01253 200688 (Option 1)
- Via PATCHS– You can view your appointments from the Appointments tab on the ‘My Requests and Messages’ page. Click on the appointment and select cancel
- Via Email – Email us 24 hours in advance (lscicb-bl.glenroyd@nhs.net).
Please not that appointments can only be cancelled up to 2 hours before the appointment time to ensure the appointment can be offered to someone else who may need it. It is important that you let us know as soon as possible if you cannot attend. Patients who do not show up for their appointments waste valuable time for healthcare providers and significantly contribute to the shortage of available appointments for other patients.
All patients have access to the Enhanced Access service based at Whitegate Drive where we have both GP and Nurse appointments available 7 days a week, including evenings. The clinicians will have access to your health records and will be able to treat you in the same way as we would. You can access these appointments by speaking to our reception team.
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.