Glenroyd Medical

Glenroyd Medical (Whitegate Drive)

Lines open 8.00am to 6.30pm

Repeat prescriptions

You can request a repeat prescription in a number of different ways:

  • Order your request using Patient Access You need to register to use our online repeat prescription ordering service. Please speak to one of our receptionists.
  • Use the NHS App
  • Use the MyGP App
  • In person – Complete the right-hand section of your previous prescription form and posting your request in the prescription box situated next to the entrance at Moor Park Health and Leisure and in the entrance at Whitegate Drive, or you may hand your request to a member of staff.
  • Send it to us by post – When ordering by post, please allow an additional two working days for first class carriage via the postal service. If you enclose a stamped addressed envelope, your prescription will be returned to you, again please allow an additional two working days for return.Please state whether you are collecting your prescription from Moor Park or Whitegate Drive Surgery.

If you prefer, we can post it back to you (you will need to provide a stamped, addressed envelope).

Please note we DO NOT take prescription orders over the phone.

Your prescription will be ready for collection 48 hours later.

We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.

Prescription ordering guide

Below is a guide as to when you can expect to collect your prescription:

Monday BEFORE 12pmWednesday AFTER 6pm
Tuesday BEFORE 12pmThursday AFTER 6pm
Wednesday BEFORE 12pmFriday AFTER 6pm
Thursday BEFORE 12pmMonday AFTER 6pm
Friday BEFORE 12pmTuesday AFTER 6pm

Any prescription requests put in after 12pm will not be actioned until the next working day.

Please order your medication no earlier than 1 week before you are due to run out.

Should you need you medication more urgently, please speak with a Receptionist.

Electronic prescriptions service (EPS)

The practice has now started to send prescriptions electronically. EPS is a new NHS Service which allows you the chance to change how your GP sends your prescriptions to the place you choose to collect your medicines or appliances from.

If you get regular prescriptions or are already using a prescription collection service (where a pharmacy collects prescriptions from your GP practice for you) then choosing a pharmacy to dispense all your prescriptions may save you time by avoiding unnecessary trips to your GP.

You will still order your repeat prescriptions in the same way as you do now, but your prescriptions will be sent electronically to the pharmacy or dispenser of your choice.

You will not have to collect a paper repeat prescription from your GP practice.

Find out more information about the service on the NHS website

NHS prescription charges and exemptions

Go to the NHS website for the latest prescription charges and exemption criteria

Date published: 8th October, 2014
Date last updated: 10th March, 2023